When considering the purchase of a policy, please note that many travel insurance policies will not cover claims or financial losses related to epidemics or pandemics. Additionally, the fear of traveling is not covered by any travel insurance policy. Please review the policy details or contact us for more information.
 

Pre-existing Medical Conditions

What is a Pre-existing medical condition?

1) Any physical defect, infirmity, existing or recurring illness, Injury, disability or Mental Illness of which you, or the person due to whom you are claiming, are aware of; or

2) Any medical condition for which you, or the person due to whom you are claiming have had or received a medical examination, consultation, treatment, investigation and/or medication in the 12 months prior to the date your policy is issued.

Am I Automatically Covered?

It is important to understand that Pre-existing medical conditions may not be covered under your policy. Certain Pre-existing medical conditions are covered automatically within certain criteria for travellers who are insured under the Comprehensive and Frequent Traveller policies only. Cover for conditions outside of those listed in Section 2 may be available following a medical assessment. Please note that no cover for Pre-existing medical conditions is available under the Essentials policy.

Click here for our Policy Wording.

If you have any queries on this, you can contact our support team on 0800 553 550.

As part of our online purchase process you will be asked if anyone travelling on the policy have any Pre-existing conditions. If you answer ‘Yes’ you will be prompted to complete an online medical assessment and our system will automatically review the answers you provide. It’s very straightforward and designed to make the assessment as effortless as possible.

I’m Having Trouble with the Online Assessment

If you need any assistance you can call our medical hotline on 0800 553 550.

AMP Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). Read AWP Services New Zealand Limited Disclosure statement here. You should consider the Policy Wording before making any decisions about your insurance policy.

The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:

A++,A+(Superior)
C++, C+(Marginal)
E(Under Regulatory Supervision)
A, A-(Excellent)
C, C-(Weak)
F(In Liquidation)
B++, B+(Good)
D(Poor)
S(Suspended)
B, B-(Fair)

Further information on these ratings is available here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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0800 161 810
A: PO Box 33 313, Takapuna, North Shore City 0740
P: 0800 161 810
F: 0800 800 167

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