When considering the purchase of a policy, please note that many travel insurance policies will not cover claims or financial losses related to epidemics or pandemics. Additionally, the fear of traveling is not covered by any travel insurance policy. Please review the policy details or contact us for more information.
 

Make a Claim

How to make a claim

To make a claim please click here to be taken to our Online Claims Portal.

As part of your claim you may be required to:

  1. Provide us with supporting documentation such as original invoices, receipts, and other vouchers relating to your expenses or loss.
  2. Produce your policy details.
  3. Provide us with all the information we require to enable us to consider the claim.

What documentation is required to make a claim? You must give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim.

  • For loss or theft of your baggage or personal effects, you should notify the local police or local government authority with 24 hours and you must obtain a copy of the incident report.
  • For damage or misplacement of your baggage or personal effects caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they make.
  • For medical or dental claims please contact Allianz Partners as soon as practicable and ensure that you retain all reports, receipts, doctor’s certificates and other information.

Currency:

Important claims information

We will pay all claims in New Zealand dollars. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense.

Depreciation will be applied to claims for Luggage and Personal Effects at such rates as reasonably determined by Allianz Partners. If you can make a claim against someone in relation to a loss or expense covered under this policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.

Emergency assistance

If you require emergency assistance while you are travelling you should contact Allianz Partners. When you call please have your name, policy number, details describing your emergency and a contact phone number, including area code to provide ready for the operator.

Within New Zealand:
0800 486 686
Australia Toll Free:
1 800 554 114
UK Toll Free:
0808 589 3893
USA Toll Free:
1 800 326 1543
Reverse charge call through
telephone operator:
+64 9 486 6868

It is important that travellers tell us immediately when they become aware of any circumstances that may give rise to a claim. If you require assistance with a claim while overseas, you need to call us and we will give advice on what to do. If you are asked to submit a claim, you must do this within 30 days of your return to New Zealand. To reduce delays in processing a claim, travellers should ensure documentation is submitted at the time of claim.

AMP Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). Read AWP Services New Zealand Limited Disclosure statement here. You should consider the Policy Wording before making any decisions about your insurance policy.

The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:

A++,A+(Superior)
C++, C+(Marginal)
E(Under Regulatory Supervision)
A, A-(Excellent)
C, C-(Weak)
F(In Liquidation)
B++, B+(Good)
D(Poor)
S(Suspended)
B, B-(Fair)

Further information on these ratings is available here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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Contact us

0800 161 810
A: PO Box 33 313, Takapuna, North Shore City 0740
P: 0800 161 810
F: 0800 800 167

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