In An Emergency
If a traveller is overseas and requires assistance
You must contact our emergency assistance provider. If you require medical treatment, need to return home, or have suffered a loss whilst travelling, you must contact us as soon as possible. Failure to do so may in some instances mean we will not pay part or all of the claim.
When a traveller calls we will require
- Name
- Policy Number
- Overseas Contact details
Emergency assistance is available 24 hours a day
Emergency hotline numbers
From Worldwide Collect +64 9 486 6868
From Australia Toll Free 1800 554 114
From UK Toll Free 0808 589 3893
From USA Toll Free 1800 326 1543
From within New Zealand +64 9 486 6868