When considering the purchase of a policy, please note that many travel insurance policies will not cover claims or financial losses related to epidemics or pandemics. Additionally, the fear of traveling is not covered by any travel insurance policy. Please review the policy details or contact us for more information.

News - Travel Warning Notifications

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Allianz Partners uses the travel advice from the Ministry of Foreign Affairs and Trade (MFAT) to measure the potential risks of travelling to certain countries or regions. These MFAT updates are added to our website for your information.

Allianz Partners strongly consider MFAT’s advice in our decision on whether to provide cover in a region. It is therefore advisable to check this page regularly or on MFAT’s Safe Travel to understand the risk level of your holiday destination. The following information indicates risk levels.

Extreme risk: MFAT advise against all travel. This is usually to areas where there is a perceived heightened threat to New Zealanders.

High risk: Avoid all tourist and non-essential travel.

Some risk: Signifies a level of risk and caution is advisable.

No risk: No advice is given to these countries, though normal common sense should be applied as you would at home.

Sometimes MFAT issue a destination update but no change to the risk levels. If you are unsure if you are covered due to a Safe Travel advisory, please call us on 0800 161 810 or refer to the Policy Wording for more details.

Allianz Partners has introduced selected cover for epidemic and pandemic diseases including Covid-19 across a number of policies. Please check your Policy Wording to see if cover is in place for cancellation and medical expenses should you contract an epidemic or pandemic disease such as Covid-19 after purchasing your policy and can no longer travel. Cover for medical claims directly related to an epidemic or pandemic such as Covid-19 will only apply for travellers who contract the disease after they commence their journey. The cover is not in place for general travel disruption as a result of an epidemic or pandemic disease such as Covid-19, including government mandated lockdowns, border restrictions and travelling against the advice of the New Zealand government or the local government at your overseas destination. There is no cover for lockdowns, changes in government alert levels, changes to quarantine-free travel, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered. Terms, conditions, limits, sub-limits and exclusions apply and these are stated in the Policy Wording. Customers considering the purchase of a travel insurance policy should read Policy Wording to check what is and isn’t covered. The updated Travel Advisory is available here

AMP Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). Read AWP Services New Zealand Limited Disclosure statement here. You should consider the Policy Wording before making any decisions about your insurance policy.

The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc. The rating scale is:

C++, C+(Marginal)
E(Under Regulatory Supervision)
A, A-(Excellent)
C, C-(Weak)
F(In Liquidation)
B++, B+(Good)
B, B-(Fair)

Further information on these ratings is available here.

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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A: PO Box 33 313, Takapuna, North Shore City 0740
P: 0800 161 810
F: 0800 800 167

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